Quality

Quality and customer satisfaction are top priorities for electrotherm. Supplying both products and services at a consistently high quality level and at the same time designing processes in a plannable and efficient manner is what we aim for in our entrepreneurship. That is why we implemented our first quality management system in accordance with DIN EN ISO 9001 as early as 1996, and we have continually amended and enhanced it ever since then. Annual surveillance audits guarantee the improvement and optimisation of our management system, which has been recertified in accordance with DIN EN ISO 9001:2015 since August 2018.

Quality policy statement

• The quality of our products and services is essential for the continuation and the growth of the company. Only a quality policy covering all operational activities ensures high quality, productivity, flexibility, competitive prices and thus secure jobs.
• The satisfaction of our customers depends on our individually identifying their requirements, providing expedient and effective customer support, targeted expert service and qualified performance in due time. Customer satisfaction is the paramount objective of our quality policy.
• Encouraging innovativeness, quality awareness, ongoing further and advanced training and good workplace quality results in qualified, committed and satisfied employees, who proactively assume quality-related tasks and contribute to the success of the quality management system.
• Innovative production procedures and state-of-the-art production equipment guarantee a high degree of quality and productivity. Furthermore, preventive error proofing activities allow for an economic use of operational resources.
• We comply with legal provisions and openly address social and environmental issues, thus actively assuming ecological responsibility. We attempt to keep our impact on the environment as insignificant as possible and to operate sustainably.